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Responding to a Chargeback with CosmoLexPay

Once a chargeback is received:

  1. Login to your CosmoLexPay Online Portal
  2. Navigate to Reports
  3. Open the Chargeback Manager Report
  4. Click on the Upload Docs button on the Chargeback you would like to respond to:

     5. Click on the left-hand box containing the image with the upward arrow and Submit:

Updated on April 19, 2021

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