At CosmoLex, we prioritize security for our users. Two-factor authentication is a user security that requires a verification code upon logging in.
CosmoLex provides two options for two-factor authentication.
- One-time passcode via SMS
- Microsoft Authenticator
Enable Two-Factor Authentication
- If permitted, go to the Setup area. From the left navigation panel, click Security.
- Beside the Two-Factor Authentication, turn the toggle button ON.
- System will open a window, prompting you to select a Two-Factor Authentication Method.
- By default One-Time Passcode via SMS displays in the drop-down menu. Choose the method you would like to enable and click SAVE.
- One-Time Passcode via SMS –
- You will be prompted to enter your CosmoLex password and verification code sent to your cell phone.
- Microsoft Authenticator
Verify Authentication Methods
To verify or change authentication methods for the firm, if permitted go to Setup > Security. You can enable both methods if you choose.
Logging in with Two-Factor Authentication Enabled
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Once a method of two-factor authentication is enabled, when a user logs into CosmoLex, The Two-Step Verification window will open with the instructions to enter a verification code either sent via SMS or via the Microsoft Authenticator App.
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If you don’t want to repeat this step every time, check the box beside Remember this computer for 30 days.
User Not Receiving SMS Codes or Has Changed Their Cell Number
Email support@cosmolex.com with these details:
- Firm Name
- Your Name
- Email address
- Phone Number where you can be reached
- Last 4 digits of Credit Card Used to make CosmoLex payments
- The approximate time you last used CosmoLex
Once we verify your identity, we will send a one-time use code. Use your login, password, and the one-time code to log in.