At CosmoLex, we prioritize security for our users. Two-factor authentication is a user security that requires a verification code upon logging in.
CosmoLex provides two options for two-factor authentication.
- One-time passcode via SMS
- Microsoft Authenticator
Enable Two-Factor Authentication
Only Administrator Users have access to the Security setup area, by default. To permit access to other users, you can edit their role under Account > User Management.
- If permitted, go to the Setup area. From the left navigation panel, click Security.
- Beside the Two-Factor Authentication, turn the toggle button ON.
- System will open a window, prompting you to select a Two-Factor Authentication Method.
- By default One-Time Passcode via SMS displays in the drop-down menu. Choose the method you would like to enable and click SAVE.
In order to enable One-Time Passcode via SMS, you will need to add a cell phone number for all users. You can do so by editing each user under Account > User Management
- One-Time Passcode via SMS –
- You will be prompted to enter your CosmoLex password and verification code sent to your cell phone.
- Microsoft Authenticator
Verify Authentication Methods
To verify or change authentication methods for the firm, if permitted go to Setup > Security. You can enable both methods if you choose.
Logging in with Two-Factor Authentication Enabled
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Once a method of two-factor authentication is enabled, when a user logs into CosmoLex, The Two-Step Verification window will open with the instructions to enter a verification code either sent via SMS or via the Microsoft Authenticator App.
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If you don’t want to repeat this step every time, check the box beside Remember this computer for 30 days.
If the firm has enabled both one-time passcode and Microsoft Authenticator, users will have the option to use a different method as a backup if needed when logging in.
User Not Receiving SMS Codes or Has Changed Their Cell Number
Email support@cosmolex.com with these details:
- Firm Name
- Your Name
- Email address
- Phone Number where you can be reached
- Last 4 digits of Credit Card Used to make CosmoLex payments
- The approximate time you last used CosmoLex
Once we verify your identity, we will send a one-time use code. Use your login, password, and the one-time code to log in.