1. Home
  2. Advanced Features
  3. Troubleshooting & Tips
  4. Error: Cannot Create File or Folder (When Adding a Matter)

Error: Cannot Create File or Folder (When Adding a Matter)

Why is this happening?

This error may occur when saving a new matter, when its matter name or client contains restricted symbols. The following symbols are restricted when creating a new matter: / : * ? ” < >

This restriction is only in place if you are using the document management app integration (Dropbox, Box etc) as a file path needs to be created, and these symbols are not allowed.

How to fix this error

To resolve, edit the matter or client name that contains such symbols, remove them and update. You will then not have any issue saving your new matter

Related Article: Error: JSON Error Message

Updated on June 1, 2018

Was this article helpful?

Related Articles

Contact Our Support Team
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Submit a Ticket
X
X