Error: JSON Error Message

Why is this happening?

This error may occur when adding a new matter when synced with a document app.

How to fix this error

  1. Go to Setup > Apps > Turn OFF the document app that you have turned on
  2. Go back to matters page > Click Add > Save the new matter.
  3. After the matter is saved, go to Setup > Apps > and Turn the document app back on.

Related Article: Error: Cannot Create File or Folder (When Adding a New Matter)

Updated on July 11, 2018

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